Return of items
You can easily register undamaged, original packed returns via our webshop in your customer account area.
To do this, go to your orders in your customer account area. Open the desired order, click on Return Item and then select the items you want to return. You can select all items that are not excluded from return (e.g. special orders).
Once you start the process, you will be automatically guided through all the steps - from selecting the return products, justifying the return, to the expected credit.
Please return the undamaged, original packed item directly to our service center at the following address:
DarkBull TrendStore- A. Tettinger
Retourenservice
Ketzergasse 99 Top 1.04
Austria-1230 Wien
You can send the return with any parcel service you wish. As soon as we have received and checked the item, we will return the item amount to your account. The return postage costs have to be paid by the customer and will not be refunded (exception: complaints).
We will use the same payment method for the return as you chose when you placed your order.
The return and the respective status of the return in real time can also be found in your customer account under the item Returns.
Return conditions
- Original packaging in perfect resalable condition
- All accessories (manuals, warranty cards, cables, etc.)
- Correct content and proper packaging of the returned material
- Packaging in an outer carton/multi-use box suitable for shipment
- Sufficiently protected and sealed shipping unit
Exclusion from return
- Used equipment and software, MosFet, gearboxes, or packaging with an open seal
Material in non-resalable condition (damaged, taped or labeled merchandise)
- Special orders (goods that were ordered especially for you like conversions, tunings, etc.)
- Goods from deliveries that are more than 14 days old (withdrawal period)
- Original packaging must not be damaged or directly labelled!
If you don't have any "overpacking" please wrap a foil around the goods instead and stick the label on it. A directly glued original carton or directly glued goods can not be returned.
Complaints
If you want to report missing, wrong, incomplete or too much delivered goods or a transport damage, we ask you to report it within 2 working days in the form of a return via the returns portal or via the ticket system.
Repairs
Please contact the manufacturer directly for repairs - this usually speeds up the process. Of course, you can also contact our service team.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform our company by means of a clear statement (eg. A letter sent by post, fax or email) about your decision to withdraw from this contract. You can use the attached model withdrawal form for this, but this is not mandatory.
To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we will have all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the best standard delivery we offer) have to repay immediately and at the latest within fourteen days from the date on which the notice of your cancellation of this contract has reached us. For this repayment we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that the goods have been returned, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you have informed us of the cancellation of this contract. The deadline is respected if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to you for the examination of the nature, characteristics and functioning of the goods not necessary to handle you.
Exclusion of the right of withdrawal
The right of withdrawal does not exist with contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
If the customer is an entrepreneur, revocation is completely excluded.
General information about returns
Please avoid signs of wear and damage to the goods and the packaging. Please send the goods back to us completely and with the original unlabeled and unused original packaging.
Please use in any case a suitable packaging to protect against transport damage.
Please do not send the goods back freight but as insured package. The postage costs, if they are to be borne by us, we will refund you. Non-free returns (costs € 18, -) are deducted immediately upon return to the purchase price.
Please note that the above-mentioned instructions for returns are not prerequisites for the exercise of your right of withdrawal.
